Privacy Policy

Introduction

This privacy policy explains how thicket-muse collects, uses, and protects personal information provided by visitors and students through our website and services. We are committed to safeguarding your privacy and handling your data responsibly in accordance with applicable data protection legislation.

Information We Collect

We collect personal information that you voluntarily provide when enrolling in courses, contacting us, or using our website. This may include:

• Full name and contact details including email address
• Prior financial knowledge and experience level
• Learning goals and course preferences
• Payment information processed through secure third-party payment processors
• Technical data such as IP address, browser type, and device information
• Course participation data and learning progress

How We Use Your Information

Personal data collected serves specific purposes directly related to providing our educational services:

• Processing course enrollments and managing student accounts
• Delivering course materials and educational content
• Communicating about course schedules, updates, and administrative matters
• Improving our curriculum based on student feedback and learning outcomes
• Responding to inquiries and providing customer support
• Analyzing website usage to enhance user experience
• Complying with legal obligations and protecting legitimate business interests

Legal Basis for Processing

We process personal data based on the following legal grounds:

• Contract performance: processing necessary to fulfill our educational service agreement with enrolled students
• Consent: where you have explicitly agreed to specific processing activities
• Legitimate interests: improving our services and operating our business effectively
• Legal compliance: meeting regulatory requirements and obligations

Data Sharing and Disclosure

We do not sell personal information to third parties. We may share data with:

• Service providers who assist in delivering our courses and operating our website, bound by confidentiality obligations
• Payment processors for secure transaction handling
• Legal authorities when required by law or to protect our rights and safety
• Professional advisers including lawyers and accountants under confidentiality agreements

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy. Enrollment data and course participation records are typically maintained for seven years following course completion to comply with educational record-keeping standards and legal requirements. Marketing communications data is retained until you withdraw consent.

Your Rights

Under data protection law, you have several rights regarding your personal information:

• Access: request copies of your personal data we hold
• Rectification: request correction of inaccurate or incomplete information
• Erasure: request deletion of your personal data in certain circumstances
• Restriction: request limitation of processing under specific conditions
• Portability: receive your data in a structured, commonly used format
• Objection: object to processing based on legitimate interests
• Withdraw consent: revoke previously given consent at any time

To exercise these rights, contact us at [email protected]. We will respond within one month of receiving your request.

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These include secure server infrastructure, encryption of sensitive data, access controls, and regular security assessments. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website uses cookies to improve functionality and analyze usage patterns. You can control cookie preferences through your browser settings or our cookie consent banner. For detailed information, please review our Cookies Policy.

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

Children's Privacy

While we offer youth financial literacy courses, enrollment requires parental or guardian consent for individuals under 18. We do not knowingly collect personal information from children without appropriate parental authorization.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or direct notification to enrolled students. The date of the last revision appears at the top of this document.

Contact Information

For questions about this privacy policy or our data handling practices, contact us at:

thicket-muse
147 Deansgate
Manchester M3 3WR
United Kingdom
Email: [email protected]

Supervisory Authority

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.